ALL DISPUTES SHALL BE OPENED ON TEMUSY OTHERWISE, CJ WILL BLOCK YOUR ACCOUNT PERMANENTLY.
TEMUSY offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to TEMUSY if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, TEMUSY will make a refund, resend, or accept the return for any of the following cases: